Customer Declaration
On your first visit you will be required to complete a ‘customer declaration form’. This may be sent via email on confirmation of your appointment. You will only need to complete this form once or if there are any changes to your contact details or your dog health or behaviour. You can download the form and bring it along with you or email it to us 24hrs prior to your appointment. It is a declaration to state that your dog is fit and healthly and up to date with all vaccinations. By completing this form you are agree vanity fur dog grooming terms and conditions which may vary from time to time, but is your responsibility as the owner to remain abreast of these changes.
Customer Consent
Upon each visit to Vanity Fur you will need to sign a ‘consent to groom form’. We will only release dogs to the original person who dropped them off, unless previously agreed.
Grooming Procedures
If we feel that de-matting your dog would cause too much stress or discomfort we may recommend a complete clip down/ shave down. In the event of any dog needing a shave down/clip down which will be discussed at the time of the appointment, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts or other pre-existing problems. The owner agrees that Vanity Fur dog grooming and/or its staff will not be held liable for any after-grooming effects of matt clipping procedures or pre-existing problems “uncovered” by clipping off a badly matted, neglected coat. These pre-existing conditions could be hotspots, sores, parasite infestation, urine and faeces scalding, fungal, bacterial and yeast infections. If these are detected we would recommend you seek immediate advice from your vet. By carrying out this procedure your dog’s appearance will dramatically change and their hair will be very close to the skin. The grooming of elderly dogs is undertaken completely at the owners risk. Grooming may expose underlying skin or health problems which Vanity Fur can not be held liable for. No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2007. We adopt the RSPCA’s 5 Freedoms ethos.
Dogs Behaviour
The owner (or other responsible person) agrees to inform Vanity Fur dog grooming prior to grooming if the dog has previously bitten or has aggressive tendencies. We reserve the right to muzzle your dog or ask you to muzzle your own dog or to refuse to groom it if it represents a danger to our staff or other dogs on the premises. We reserve the right to refuse to groom your dog if we believe there is any risk to your dog, our staff or other dogs.
Dogs Condition
It is assumed that you will present your dog in ‘normal condition’, which means that you groom your dog at home regularly between appointments, and in a non-matted and dry state. Any condition other than ‘normal’ will most probably take longer to deal with and may incur additional charges unless previously agreed. Please make sure your dog has had the opportunity to go toilet prior their visit.If your dog defecates or urinates during the grooming process and requires a second bath you will be charged appropriately.We are a flea-free premises and intend to stay that way. If your dog has fleas or you suspect any parasite infestation, please advise us at the time of booking the appointment and the options can be discussed. If we discover fleas on your dog during the grooming process we have no option but to bath your dog in a suitable shampoo in order to prevent any infestation in our premises and your home. A minimum charge of £10 will be added to your bill to cover the additional shampoo, water, electricity, time and post groom fumigation, so please remember to keep up to date with your treatments.
Dogs Health
Our first concern is for the welfare of your dog so in the event of injury or illness we may call a vet and unless it can be clearly shown that Vanity fur dog Grooming are liable, all costs in connection with and in the carrying out of this instruction shall be at the owners expense. We therefore recommend you take out adequate dog Insurance.
Appointments
Normally we will remind you of you appointment by email/text 24hrs before it’s due. If you are unable to fulfil your appointment you should advise us 48hrs prior, allowing us time to fill your slot. If you simply do not turn up, you will be expected to pay half the fee. However we appreciate that there are certain circumstances that may fall outside of this process which should be discussed directly with Vanity Fur. If you arrive more than 20 minutes late for an appointment, without contacting us, we may have to reschedule your appointment and reserve the right to charge a cancellation fee. Without prior agreement, it is expected that you will collect your dog at the allocated time or upon receipt of telephone communication that your dog is ready for collection.
